THE DOCKERS COMEBACK: A LESSON IN SELF-RESPECT AND CREATING SOMETHING EXCEPTIONAL

THE PEOPLE AT DOCKERS WANTED TO CHANGE THE WAY THAT PEOPLE THOUGHT ABOUT THEIR BRAND. BUT THEY LEARNED THAT IN ORDER FOR CONSUMERS TO RESPECT DOCKERS, DOCKERS NEEDED TO RESPECT ITSELF FIRST.
But after college, something clicked. He began to change his diet and exercise. He started running more and began to train for marathons, eventually losing over seventy-five pounds. He found a steady job that paid well and required him to think about his approach in dealing with people, and gradually his internal vision of himself and general outlook on life began to change for the better.
What happened? My fraternity brother began to respect himself more and as he did so, others around him began to notice this and view him differently. Their respect towards him began to mirror the respect that he had for himself. He understood that in order for him to change the way that people around him perceived him, he needed to first change the way he thought about himself.
By taking strides to cultivate in himself a stronger sense of respect, my brother was able to slim down, become a more likable individual, run a few small marathons, and today he lives a healthier, happier life because of these small, but important adjustments to his life.
DOCKERS’ DILEMMA
As little as two years ago, Dockers found itself mired in a similar situation. If you were a middle management guy working in a suburban office park with a relaxed dress code and needed a decent pair of khakis to keep up with the office, you looked to Dockers. They were the undisputed KING of boring, uninspired khakis–the pair you bought at Dillard’s when you didn’t want to drop a lot of money on khakis and wanted something safe.
And why SHOULD you pay a lot for khakis? The prevailing thought that Dockers was allowing to happen was “Khakis are khakis. So what if they don’t fit you very well and aren’t created to last–you paid $45 for them and they’re nothing special. Who cares?” That was the problem Dockers was facing, and it was a big mountain to climb. When people thought Dockers, they thought “cheap commodity,” instead of “exceptional product.” People lacked respect for the product Dockers was offering because they knew that Dockers didn’t have the proper respect for its own product to begin with.
Fortunately, Dockers saw this as a concern. They knew they had to change the way that people thought about them, and they realized the only way to do that was to cultivate in themselves a certain level of respect. In order for people to respect Dockers and their khakis, they needed to respect themselves first.
The Dockers transition wasn’t a re-branding, it was an internal philosophical evaluation, a way of asking themselves “what kind of company do we want to be and how should we go about positioning ourselves towards that specific ideal?” They wanted to go from being your dad’s and your frat brother’s standard issue, ordinary office and weekend khaki, to being a well-respected pants brand with a strong American pedigree and a new-found respect for the khaki. In the past, they were focused on being completely average, utterly uninspiring. They weren’t pressing forward–they were coasting, and that wagon was quickly losing momentum.
Reinvigorating your brand is not the duty of a PR, marketing or branding firm. It’s not something that you assign to an outside agent who fabricates a grandiose story on your behalf. At times it may be motivated by financial necessity, but the desire to change is a seed that grows from within. In order to start any sort of process like this, you need to assess how you respect your company and your product, and this “respect audit,” as it were, needs to be completed internally first in order for it to be naturally reflected outward later. You need to ask yourself what it is that you need to change in order to be proud of your company, and you need to have a specific vision in your mind of the type of company you want to run and the type of product you want to offer. There needs to be a true dedication to the cause. Finally, you need to aim, shoot, and fire. Forget the past, and focus completely on this new future without looking back!
You’ll find that after you turn this corner that the conversation about you will change, people will start to look at you differently and they will start to respect you much more than before. Yes, at some point you may have to enlist the services of a PR or branding firm to help you structure your re-branding process from a communications standpoint, but this comes only AFTER this internal respect audit process is completed.
Dockers didn’t have full respect for their khakis and it was obvious. Today, the company has instead chosen to offer an exceptional product. One that it is proud of, and one that reflects the brand’s full respect of itself and the product. The people at Dockers wanted to change the way that people thought about their khakis, and in order to do so they needed to first change how the company itself thought about its own product. It was an internal transformation reflected outward which led to the blossoming of the Dockers khaki into something that people like you now value.
THE INTERNAL TRANSFORMATION PROCESS
Sometimes you need someone new to take the wheel. Dockers knew that in order to create a better product, they needed to seek out someone who would help them in that regard–a lead designer who was passionate, aware and ready to instill in the company a full embrace of the product and a respect for the khaki. Paul Dillinger turned out to be that man, the conductor of the orchestra. Having come from the now defunct Martin + Osa, he knows a thing or two about designing for and reflecting the tastes of a younger, more discerning crowd. You can clearly see his hand at work in Dockers’ new product line.
How do you know in which direction to go without listening? Dockers needed a better understanding of what it meant to have the proper respect for the product by listening to what people were saying. They needed to be in on the dialog on Twitter, Tumblr, and blogs, because in order to know what true respect for a product meant and in order to reflect those ideas, Dockers needed to learn these principles.
So what did the people at Dockers do? They started paying attention to what people were saying. They soon learned that what it means to respect your product is a focus on the proper fit, caring about the quality of the fabrics that you’re using, and paying attention to the manufacturing process. New pants brands who were smaller and who were already participating in the discussion were taking the khaki and creating a product that was selling for nearly triple what Dockers was charging–and they were able to get away with this. Why? Because they pushed the idea of what people believed khakis could be while simultaneously showing a true respect for what they were producing. Dockers ran with this, and they reflected their new respect in themselves by sourcing better fabrics, and updating the fit to a slimmer profile.
THE RESULTS OF THAT INTERNAL TRANSFORMATION
With these changes, Dockers has begun to walk with a little bit of a swagger. People have started to take notice and are growing increasingly respectful of the brand’s newly refined approach. Individuals love rebound stories, and the optimism and invigoration that Dockers is now displaying are infectious qualities. We as human beings can’t help but want to participate in the excitement when we encounter someone or something that radiates these characteristics.
Now that Dockers is showing a full commitment to the product, they’ve been able to team up with GQ, The Council of Fashion Designers of America, and some of the most exciting menswear designers in the country for “The Best New Menswear Designers in America” collection. Designers Michael Bastian, Miller’s Oath, Warriors of Radness, Patrick Ervell, Alexander Wang, and Riveria Club, have each in their individual designs elevated the Dockers khaki in a completely unique way, expanded people’s notion of what you can do with a pair of khaki pants.
These partnerships shout to people, “Hey guys, we at Dockers–we’re serious about our khakis now. We’ve matured, and we’ve taken a strong look at ourselves. We didn’t like what we saw and we know you didn’t either, so we made strides to change. Now we’re serious about design, and we want to show you that we’re a different Dockers by showing you that our khakis don’t have to be boring. Thanks for sticking with us!”
That is a seriously effective message, and it’s hard not to respect someone who acknowledges the mistakes of their past and shows a true commitment to moving forward. For Dockers, teaming up with these designers certainly goes far in showing people that Dockers is indeed different and serious about what it’s doing now. The conversation that people are now having about khakis is a different one from before, and it’s a conversation that Dockers has worked hard to shape over the last two years. But the brand didn’t succeed in doing this by sticking with its comfortable, ordinary attitude from the past, nor did it stick with the traditional idea of what a khaki should be. The company is pushing the khaki envelope and refusing to rest on its laurels. Dockers had fun, created something that it was proud of, and right now things are looking good for them. When you begin to respect yourself better, people begin to see that and things begin to fall into place.
Are you just coasting by? Are you creating a product to the best of your ability, a product that you can be 100% proud of? Do you respect your company to the fullest and is that respect mirrored in the product you offer?
People mirror the respect that you have for yourself. My advice is refuse to stay stagnant, never coast, always aim to improve. When you have true respect for yourself, this process becomes natural and you’ll find that the doors will begin to open.
*Photo Credit: Dockers Tumblr
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